Carrier Spotlight of the Month: Day N Nite Transportation. The Road by C.H. Robinson
Day N Nite Transportation, Inc., started with two men and an idea. Together, Doug Hames and Glen Cheh started Day N Nite in 1985 with just two trucks and a willingness to “work day and night.”
In the beginning, both men would work full days hauling freight for a local company, then pull trailers at night with their own two trucks. Day N Nite now has 75 owner-operators and one company driver. There are also 15 employees who manage those 76 drivers. Among the company’s employee list are two children, Blake Hames, son of Doug, and Lauren Cheh, daughter of Glen. Today, Doug acts as both a driver and head dispatcher—a title he has proudly held since day one.
Because of their backgrounds as drivers, Doug and Glen relate to their drivers more personally than many other leaders can. This level of empathy has given the company a reputation for low driver turnover. In fact, two of the original Day N Nite drivers hired back in 1985 still haul freight for the company today.
Today, Glen Cheh at Day N Nite shares his thoughts on the industry for this month’s carrier spotlight.
What makes your company unique?
Something that sets Day N Nite apart from most, if not all, other drayage companies is the fact that we continue to utilize t-cards in tandem with our computer program, resulting in a two-tier system. This provides us with a backup in the event of computer issues, and also serves as a visual representation of our workload.
Another thing that makes us unique is that you will never get a voicemail system when you call our office—you’ll always reach a live person. This allows us to help our customers and drivers much quicker and more efficiently.
Finally, we know we’re different by the awards we win. Since 2003, we’ve won C.H. Robinson’s Intermodal Drayage Carrier of the Year award five times. They’ve also recognized us as a Top Ten Carrier of the Year for ten consecutive years.
How do third party logistics providers (3PLs) impact your business?
All of the loads Day N Nite handles come from the 3PLs we work with. They keep our drivers on the road.
When working with a customer for the first time, what are your expectations?
We expect to provide the best service possible, which over time will allow us to grow together as a team and create a viable working relationship.
If you could change one thing about the transportation industry, what would it be?
Keeping up with stringent air quality requirements and regulations has proven rather difficult. Drivers are becoming few and far between because of the heavy hand that has been brought down on trucks over regulatory requirements. They truly make it all the more prohibiting on trucking companies’ overall growth and productivity.
What should the general public know about the trucking industry?
I’ll speak on our own behalf for this one. We are based out of the densely populated area of Los Angeles County. It is not always an ideal place for a 53’ container.
The general public ought to understand the struggles that we and our drivers face on a day to day basis in order to provide our country with the goods they so readily consume. Be courteous to the truck drivers you see—they could very well be the ones delivering your family’s next meal.
What industry or technology innovations have improved efficiency within your business?
The transition from a two-way radio to cell phones as a means for communicating with our drivers has been the most notable technology innovation that has improved efficiency. They can now call, email, or text dispatch personnel with in and out times, report delays and issues, as well as send accompanying pictures for an array of situations.
The implementation of Navisphere® Carrier has also helped to minimize the number of phone calls and/or emails to a more manageable volume. These websites provide us with visibility into loads we handle—we can find pick up or delivery numbers, freight descriptions, and sometimes even scanned paperwork that facilitates our everyday work.
Thank you for your insights, Day N Nite! If you know of a company to feature in our Carrier Spotlight of the Month series, please email email@example.com.